For a large enterprise, it is important to have a help desk to meet the growing IT support needs of the customer base. Help desks provide a trouble-shooting approach by having personnel with vast technical knowledge. The most common help desk call is a user demanding a password reset. IT customers have the tendency to forget their identification and consequently need the help of the help desk to reset it. Instead of having your IT staff assists users routinely, you should implement a solution that allows customers to reset their passwords without aid from the help desk. A password management tool is what you need. Such a software program operates across many operating systems and mobile devices and, most importantly, reduces the workload. If you are not using a password management tool, you should. Here are some reasons why you should use such a software application.
Improve help desk efficiency
Usually, a help desk acts like the keeper of the user account. Making sure that your help desk runs at peak efficiency is essential for your business. So how are you going to help your help desk? With a password manager of course. The software application enables users to reset forgotten passwords and unlock their accounts. This means that they will no longer be required to wait for the helpdesk to deal with their problems. IT customers can reset their user authentication details anywhere and anytime using a Web browser, an automated phone call system or voice recognition. The leading source of help desk calls is this eliminated and your IT specialists can focus on matters that are more important. Eliminating a significant percentage of these calls will also save you money as it costs a lot to handle them.
The password management tool not only streamlines help desk operations, but also eliminates reset request from unauthorized parties. What happens when a secret key leaks is that malicious individuals get hold of customers personal information and try to use it on other sites. If questionable activity takes place, your employees and IT staff are immediately notified. What is certain is that you will have fewer data security issues. The software application ensures a good password-reset practice, protecting your customers and your enterprise from “life hack” attacks.
Stronger, unique passwords
IT customers generally end up using some of the weakest sequences of characters. Fortunately, the password manager helps users understand that their key words and not very strong and that they need to create passwords that can withstand hacker attacks. The interface of the software application evaluates IT users’ identification in terms of strength, providing them feedback on failed criteria. Customers will only have to remember a single secret key because the manager automatically fills in their details on all connected systems.
The bottom line is that your enterprise needs a password management tool. This software application helps users keep track of their logins, not to mention that it improves help desk efficiency. Your help desk will no longer be handling password related issues, but respond to pressing business demands.Read More